Effective Date: 11/07/2025
At Sri Ganesh RO Water Solution, we value your trust and are committed to ensuring a transparent shopping experience.
🛒 This policy applies only to products purchased online through our official website.
It does not apply to products purchased directly from our physical store or through third-party sellers.
🛍️ Return Policy for Online Purchases
We accept returns under the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- Return must be requested within 7 days of delivery.
- A valid order ID and invoice from our website is required.
❗Note: Opened, installed, or used RO purifiers are not eligible for return, unless there is a valid manufacturing defect.
🔁 Replacement Policy
We will replace an item if:
- It is damaged during delivery
- You received the wrong product
- It has a valid manufacturing defect
Conditions:
- Report the issue within 48 hours of delivery.
- Provide photos/videos for verification.
- Replacement will be processed only after inspection and approval.
💵 Refund Policy
Refunds are issued under the following cases:
- Order canceled before dispatch
- Product found out of stock post-payment
- Returned product passed inspection
Refund Process:
- Refund will be issued within 5–7 working days
- Amount will be credited to your original payment method (UPI, Card, or Net Banking)
⚠️ Non-Returnable Items
- Used or installed RO units
- Opened filters, cartridges
- Products purchased offline from our store
- Service or labor charges
📞 How to Request a Return or Refund?
To initiate a return or refund for online orders, contact our support team:
📱 Call/WhatsApp: 7878026696
📧 Email: care@sriganeshro.com
🌐 Website: www.sriganeshro.com
🕘 Support Hours: 10 AM – 6 PM, Mon to Sat
📌 Offline Purchases
Products bought directly from our physical store are covered under in-store warranty/service terms only and are not eligible under this online refund & return policy.